FAQ's

“Why am I being charged?”

You're being charged for your subscription to an online matching solution which may re-bill at a specified interval.

Upgrade your account by visiting the 'membership' page of your site profile. 

Please visit the 'Membership' page of the site with which you're subscribed to. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Discontinue your mobile billing by texting STOP to 89595. 

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. 
Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. 
How do I cancel?”

“What are the benefits of 
VIP Membership?”

As our sites are of a sensitive nature, the banks may often block transactions whilst being over zealous. Please make contact with them to advise them that your will is to go ahead with the transaction. 

HubPayHelp.com is operated by HubPeople Ltd.
Third Floor, Rose House, 51-59 Circular Road, Douglas, Isle of Man, IM1 1AZ

HubPayHelp offers a variety of platforms from which people round the globe can interact and meet. 

For us to check this for you, we will first need the email address associated with your profile, please provide this here. 

Submit a query to our team

HubPayHelp.com